> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gately.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Common issues and their solutions

<AccordionGroup>
  <Accordion title="Authentication Errors" icon="triangle-exclamation">
    If you're getting authentication errors:

    1. Check if your API key is valid
    2. Ensure you're using the correct authorization header format
    3. Verify you're using the correct base URL for the endpoint
  </Accordion>

  <Accordion title="File Upload Issues" icon="file-circle-xmark">
    Common file upload problems:

    * File size exceeds limit
    * Unsupported file format (e.g., .doc instead of .docx)
    * Missing required parameters
    * Vision/OCR not enabled for image processing
  </Accordion>

  <Accordion title="Rate Limiting" icon="clock">
    If you're hitting rate limits:

    1. Implement exponential backoff
    2. Consider upgrading your subscription
    3. Optimize your request patterns
    4. Cache responses where appropriate
  </Accordion>
</AccordionGroup>